EchoED takes compliance, data security, and privacy seriously.

At EchoED we place tremendous importance and value on privacy, especially your privacy. EchoED maintains a focus on all relevant domestic and international regulatory changes and updates as they relate to HIPAA & FERPA.

As such, our team keeps a pulse on emerging and pending data and privacy legislation so that we may move swiftly and always remain in compliance.

  • Through HIPAA (Health Insurance Portability and Accountability) the United States is providing privacy standards to protect patients’ medical records and other health information provided to health plans, doctors, hospitals and other health care providers.

    HIPAA compliance is in full effect at EchoED. Here’s how:

    Security Incidents Tracking

    Access Management Over Encrypted https (TLS 1.2)

    Encryption and Decryption for All User Information

    Key Management Security

    Logging and Audit Controls

    Monitoring Servers & Network Hardware

    Security Incidents Communicated to Admins

  • The Family Educational Rights and Privacy Act — more commonly known as FERPA — is a Federal law designed to protect the privacy of student education records. It applies to educational institutions and agencies that are funded under a program managed by the U.S. Department of Education (DoE).

    Service providers are held accountable to keeping class information, activities, and fieldwork experiences confidential.

    Protecting students’ privacy is EchoED’s priority. When “acting for the agency or institution” EchoED has a responsibility to maintain the privacy of education records of all consumers in accordance with FERPA. FERPA compliance is in full effect at EchoED. Here’s how:

    Protecting students’ privacy is EchoED’s priority. FERPA Compliance is in full effect at EchoED. Maintain a heighten awareness of FERPA across EchoED

    Develop record retention policies and share them with the team

    Conversations are NOT recorded

    Session notes are properly disposed of

    All interpreters sign confidentiality and non-disclosure agreements

    Control data access with secure passwords and 2-step authentication

 

EchoED Promise

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Affordable

EchoED's school subscription plan options were designed with your budget in mind. Our streamlined web-based and mobile apps mean that we make high-quality, yet affordable language services widely accessible to this and future generations of educators, healthcare workers, and social service providers.

 
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Customer Oriented

EchoED knows that providers’ time is a precious commodity. That's why our customer service people are quick to listen to your needs and act responsively. We pride ourselves in being attentive and in exceeding your expectations so that you can go on doing the most important job in the world!

 
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Secure Data

EchoED utilizes best-in class cloud storage system, which has earned the most stringent certifications in the industry. Our trusted, reliable system means that providers’ details are encrypted and never shared with third parties. Our interpreter platform uses 256 AES Encryption in transit and at Rest. All requests to/from our servers are made over encrypted https (TLS 1.2) using only the most secure cipher suites. EchoED password protects each account, guaranteeing data privacy and eliminating risk. 

Trust & Safety

EchoED's interpreters are industry trained. All team members have signed Confidentiality and Non-Disclosure Agreements to ensure information security and privacy. On day one in-house interpreters complete FERPA and Mandatory Reporting of Child Abuse and Neglect training. To keep up with trends in education, the team participates in quarterly professional development.

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